Cancellation, Rescheduling and No-Show Policy
Because of the extensive amount of scheduling involved with planning a remote wilderness stay, we must strictly adhere to our cancellation policy. Please understand that once you book a stay with us, we lose the opportunity to book your reserved space to another individual. We strongly recommend trip insurance (ask us about our trip insurance).
At the time of booking, a 50% trip deposit is due as a non-refundable security deposit. The remainder of your trip balance is due 14 days prior to arrival and will be automatically charged to the card on file.
If you have to cancel, deposits are nonrefundable (they are also not transferable to another date). If you cancel within the same time frame as to when your final (50%) payment has been paid, that payment will be forfeited as well.
If you find another individual to take your spot, we can apply your non-refundable deposit (and final amount due payment – if already paid) toward that guest but a 6% rebooking fee will apply.
Mackay Bar Outfitters & Guest Ranch has the right to cancel your trip, at our discretion due to adverse river conditions. If this happens, your deposit and all payments applied will be refunded 100%
